Terms of service

Terms of Service

Last updated: 30 July 2026

Welcome to Glow Ritual. These Terms of Service ("Terms") govern your use of our website and the purchase of products from Glow Ritual ("we", "us", "our"). By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Us

Glow Ritual is an Australian-owned skincare business offering premium natural skincare products through our online store.

For any questions, please contact us at:

Email: hello@glowtallowskincare.com

2. Eligibility

By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Product Information

We aim to ensure all product descriptions, ingredient lists, images and pricing are accurate.

Because our products contain naturally derived ingredients, slight variations in colour, texture or scent may occur between batches. These natural variations do not affect product quality.

Product images are provided for illustrative purposes and may vary slightly from the product you receive.

4. Pricing

All prices are shown in Australian Dollars (AUD).

Prices are subject to change without notice.

We reserve the right to correct pricing errors at any time. If an incorrect price has been displayed, we will contact you before processing your order.

5. Orders

Once an order is placed, you will receive an order confirmation by email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse or cancel orders where:

Products become unavailable
Payment cannot be verified
Fraudulent activity is suspected
Pricing or website errors have occurred

If your order is cancelled after payment has been received, a full refund will be issued.

6. Payment

Payments are securely processed through trusted third-party payment providers available on our website.

Glow Ritual does not store your payment card details.

7. Shipping

Delivery estimates are provided as a guide only.

Shipping times may vary depending on your location, courier delays or circumstances outside our control.

Ownership of products transfers to you once your order has been delivered.

8. Returns and Refunds

Please refer to our Returns Policy for detailed information regarding returns, exchanges and refunds.

Nothing in these Terms excludes or limits your rights under Australian Consumer Law.

9. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Where a product fails to meet acceptable quality standards but does not amount to a major failure, you may be entitled to have the product repaired or replaced.

10. Product Use

Glow Ritual products are intended for external cosmetic use only.

Customers should:

Read ingredient lists before use
Perform a patch test before first application
Discontinue use if irritation occurs
Avoid contact with eyes
Keep products out of reach of children

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Information provided on our website is for general educational purposes only and should not be considered medical advice.

Always consult a qualified healthcare professional regarding any medical concerns.

11. Intellectual Property

All content on this website, including text, logos, branding, graphics, photographs, videos and product descriptions, is the property of Glow Ritual unless otherwise stated.

You may not reproduce, copy or distribute any content without our written permission.

12. Promotions and Discount Codes

Discount codes:

Cannot be exchanged for cash
Cannot be applied retrospectively
May not be combined with other offers unless stated
May be withdrawn or modified at any time

Promotional offers are available while stocks last unless otherwise specified.

13. Limitation of Liability

To the maximum extent permitted by law, Glow Ritual is not liable for indirect, incidental or consequential losses arising from the use of our products or website.

Our total liability is limited to the amount paid for the relevant product, except where Australian Consumer Law provides otherwise.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you agree to the collection and use of information as described in that policy.

15. Changes to These Terms

We may update these Terms from time to time.

Any changes become effective immediately upon publication on this website.

16. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.

Contact

If you have any questions about these Terms of Service, please contact:

Glow Ritual