Returns Policy

At Glow Ritual, we want you to love your skincare. If something isn't right, we're here to help.

Change of Mind

Due to the nature of our skincare products and for hygiene and safety reasons, we are unable to accept returns or exchanges on opened or used products.

If your order is unopened, unused and in its original condition, you may request a return within 30 days of receiving your order. Return postage is the responsibility of the customer unless the item is faulty or incorrect.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 7 days of delivery.

Email us at hello@glowtallowskincare.com with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We'll assess your claim promptly and, where appropriate, provide a replacement or full refund at no additional cost.

Refunds

Once an eligible return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed back to your original payment method. Depending on your bank or payment provider, refunds may take 5 to 10 business days to appear.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

If you have any questions about your order or our returns policy, please contact us:

Email: hello@glowtallowskincare.com

We aim to respond to all enquiries within 1 to 2 business days.