Shipping policy

Shipping Policy

Last updated: 30 July 2026

Thank you for choosing Glow Ritual.

We carefully pack every order to ensure it arrives safely and ready to become part of your skincare ritual.

Processing Times

Orders are typically processed within 1 to 2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, product launches or holidays, processing times may be slightly longer. If there are significant delays, we'll let you know as soon as possible.

Shipping Within Australia

We currently ship Australia-wide.

Shipping costs are calculated at checkout unless free shipping is offered as part of a promotion.

Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your parcel's journey.

Estimated delivery times:

  • Queensland: 2 to 5 business days

  • NSW, ACT & Victoria: 3 to 6 business days

  • South Australia & Tasmania: 4 to 7 business days

  • Western Australia & Northern Territory: 5 to 10 business days

These delivery estimates are provided by our shipping partners and may vary depending on your location.

International Shipping

At this time, Glow Ritual ships within Australia only.

We're working towards expanding internationally and look forward to making Glow Ritual available in more countries in the future.

Tracking Your Order

Once your order has been shipped, you'll receive an email containing your tracking number.

If you haven't received tracking details within three business days of placing your order, please contact us at hello@glowtallowskincare.com.

Delivery Delays

While we work with trusted courier partners, occasional delays can occur due to factors outside our control, including:

  • Severe weather

  • Peak shopping periods

  • Public holidays

  • Courier network disruptions

  • Remote delivery locations

Glow Ritual is not responsible for delays once your parcel has been handed to the shipping carrier, but we'll always do our best to help if an issue arises.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

If an incorrect address is provided and your parcel is returned to us, additional shipping charges may apply to resend your order.

Glow Ritual cannot accept responsibility for orders delivered to an address supplied incorrectly at checkout.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged parcel and product

  • A brief description of the issue

If your parcel appears to be lost in transit, please contact us and we'll work with the courier to investigate and help resolve the issue as quickly as possible.

Order Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

Once an order has been packed or dispatched, we're unable to guarantee changes or cancellations.

Contact Us

If you have any questions about shipping or your order, we'd love to help.

Glow Ritual

Email: hello@glowtallowskincare.com

We aim to respond within 1 to 2 business days.