Cancellation policy

Purchase Options Cancellation Policy

Last updated: 30 July 2026

At Glow Ritual, we believe in keeping things simple, including how you manage your purchases.

One-Time Purchases

Orders for one-time purchases may be cancelled only if they have not yet been packed or dispatched.

If you wish to cancel your order, please contact us as soon as possible at hello@glowtallowskincare.com.

Once an order has been processed or shipped, it cannot be cancelled. Please refer to our Returns Policy for information about eligible returns and refunds.

Subscription Purchases (If Available)

If Glow Ritual offers subscription products, you may cancel your subscription at any time.

To avoid being charged for your next scheduled order, your subscription must be cancelled before your next billing date.

When you cancel a subscription:

  • No future payments will be processed.

  • Any orders that have already been processed or dispatched cannot be cancelled or refunded simply because the subscription has been cancelled.

  • Your subscription benefits will end once your current subscription period has concluded.

Failed Payments

If a recurring subscription payment cannot be processed, we may attempt to process the payment again.

If payment continues to fail, your subscription may be paused or cancelled until a valid payment method is provided.

Changes to Subscription Details

Where available, you may update your:

  • Delivery address

  • Payment method

  • Billing information

  • Delivery frequency

through your customer account before your next scheduled billing date.

Refunds

Cancelling a subscription does not automatically entitle you to a refund for products that have already been processed or shipped.

Refund requests are handled in accordance with our Returns Policy and your rights under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Customers are entitled to the consumer guarantees provided by law.

Contact Us

If you have any questions about cancelling an order or managing a subscription, please contact:

Glow Ritual

Email: hello@glowtallowskincare.com

We aim to respond within 1 to 2 business days.